Refund policy

Last Updated: November 2025

We want you to be satisfied with your purchase. Please read the conditions for returns and refunds.

1. Return & Exchange Window

• Returns/exchanges: within 7 days of delivery.

• Sale items are non-returnable and non-exchangeable.

2. Condition Requirements

To be eligible:

• Item must be unused and in original condition.

• Security strap must be fully intact.

  • If the strap is removed, broken, or tampered with → No refund/exchange.

3. Return Shipping Fee

• Customer pays all return shipping fees.

• We do not reimburse shipping charges.

4. Inspection Process

Returned items undergo inspection.
Refund is approved only if:

• The item is clean, unused

• Security strap is intact

• Packaging is not damaged

Rejected returns will be sent back to the customer.

5. Refund Timeline

• Refund issued after inspection approval.

• Bank processing may take 7–14 days.

6. Non-Returnable Items

• Sale items

• Items with broken/removed security strap

• Used, altered, damaged, or mishandled items

7. How to Request a Return

After the product is delivered, you can request a return from the user profile dashboard.